LVI commits to provide customers the best after sale services with the slogan “PROMPT - SATISFACTORY - DEFINITIVE”.

With well-trained staff, network of branches and agencies, rescue team, garages and providers nationwide, LVI commits to bring customers the best service and we are willing to serve customers every time and everywhere.

All losses incurred shall be notified as follows:
-    All losses - immediately notify via LVI’s Hotline 1465 or  020 22 555 666 or whatApps/email
-    All losses – recommend to send the Loss Notice (form attached) within 05 working days from when the loss occurred.

Should and should not do with every losses occurred, the insured:

1.    Should: immediately notify stakeholders about the problems that can lead to complaints
2.    Should: initiative heal and save properties to prevent losses may increase
3.    Should: preservation in applicable condition, any property or equipment related losses
4.    Should: in possible condition, take pictures of any incident, damage may occur
5.    Should: in unknown condition and problem, seek help from representative of the insurer and / or loss survey company
6.    Should: appoint a focal officers in charge of all work-related to claims process for indemnity when problems arise
7.    Should: coordination and close cooperation with representative of the insurer in the process of gathering information and documents to complete the case file loss.
8.    Should not: accepting liability or negociating with third party without the consent of LVI or loss adjuster
9.    Should not:    repairs of assets lost without the consent of LVI or loss adjuster

The insured’s responsibilities:

-    Notifying to LVI immediately when loss/damage occurs via hotline 1465/020 22555 666 and/or notifying to public authority in order to make minutes of incident (if necessary)
-    Applying necessary measures to cure bodily injury and in preventing, minimizing or reducing damage to the insured property
-    Do not acknowledge any responsibility, not agree with cost of repair and other compensation without LVI's consent.

Note:
-    In case the damage is repaired at the garage which has cooperation agreement with LVI, LVI will guarantee the amount under insurance coverage. The insured must complete full claim documents and pay the excess amount.
-    The insured has to take full responsibilities and transfer to LVI subrogation in respect of third party.
-    Completing and providing full claim documents to LVI as below.

Claim documents:

-    Insurance certificate, register
-    Driver license
-    Policy record (if policy handles incident)
-    Documents regarding to third party liability
-    Quotation, invoice regarding to rescue expense, repair expense and other.
-    Document regarding to bodily injury (medical expense,…)
-    Subrogation letter (if third party mistakes)
-    Other documents if LVI request

LVI shall pay the amount of loss within 15 days of receipt of a completing and valid claim documents

1.    Using direct billing service (only apply in respect of out-patient): kindly find list of hospitals/clinics here.
-    Showing LVI CARE CARD or QR Code with ID/Passport when entering hospital/clinic
-    Paying out of insurance coverage and excess amount.

2.    In-patient and others out-patient (not mentioned above)
-    Customer pay treatment expense by him/herself
-    Collecting and providing full claim documents to LVI as instructions below

Claim documents

1.    Request form for compenstation (download at here): kindly fulfil this form (telephone, detail of medical expenses, payment method, bank account,…)

2.    Out-patient due to disease:

-    Examination form: positive diagnosis, name and signature of doctor, hospital/clinic’s stamp
-    Prescription: name of drug, amount,… with stamp of hospital/clinic
-    Prescribed by doctor, testing, Xquang, CT scan,…
-    In respect of dental treatment : kindly clarify detail of teeth and treatment performed
-    Original invoice
-    Breakdown of medical expenses

3.    In-patient due to diseases, childbirth:

-    Discharge: admission time, discharge time
-    Surgery certificate : procedure performed
-    Pre-hospitalization testing, xquang, CT scan,… (if any)
-    Post-hospitalization prescription (if any): name of drug, amount,… with stamp of hospital/clinic
-    Original invoice
-    Breakdown of medical expenses

4.    In/out-patient due to accident:
-    Accident report (be confirmed of  public authority
-    Register of motorbike/motor vehicle, driver licence (if the insured is the driver)
-    Injury assessment record (if any)
-    Medical record : as in/out-patient mentioned above
-    Original invoice
-    Breakdown of medical expenses

5.    Salary compensation
-    Prescribed by doctor (leave days number)
-    Time sheet, salary sheet: be cofirmed by the insured’s company

6.    In respect of death
-    Death certificate
-    The confirmation of legal heirs or beneficiaries

LVI shall pay the amount within 15 days of receipt of a completing and valid claim documents

The insured’s responsibilities

1.    Notifying to LVI immediately when loss/damage occurs via hotline 1465/020 22555 666.

2.    The insured shall
-    Applying necessary measures to cure bodily injury and in preventing, minimizing or reducing damage to the insured property
-    Completing Losses notice (download here) and send LVI through fax/email/whatsApp
-    Informing the police authorities in case of loss or damage due to theft, burglary, malicious, riot, strikers

3.    Preserving the parts affected and make them available for inspection by a representative or surveyor of the Insurers.

4.    Making incident report that is confirmed by public authority

5.    Preserveing subrogation in respect of third party
6.    Completing and providing full claim documents to LVI as below :
-    Claim Settlement Request
-    Incident report, survey report,
-    List of insured properties and their relevant document
-    Related documents of the loss reparing/replacement such as contract, invoice,…
-    Others document as LVI request

LVI shall pay the amount of loss within 30 days of receipt of a completing and valid claim documents